Service Administrator

Permanent FBR Construction Recruitment in Office Recruitment
  • Southampton View on Map
  • Post Date: 20 July 2021
  • Salary: £18,500.00 - £20,000.00 / Monthly
  • Applications 0
  • View(s) 400
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Job Detail

  • Experience RequiredUp to 1 year
  • PackagePension Free Parking Bonus Bupa
  • RolesContracts Administrator

Job Description

Service Desk Administrator – Totton – Salary up to £20k

Job description

Role:

  • Processing Customer breakdown calls
  • Programme and control engineer workload
  • Assign and programme monthly Routine Maintenance calls
  • Arrange commissioning work for customers
  • Make customers aware of any changes to pre-arranged plans
  • Keep customer informed of delivery dates for any requirements required to complete work on site
  • Prepare and manage quotations for remedial work required on customer sites
  • Source and order materials required to complete work
  • Chase Work in Progress daily
  • Update engineer diary daily
  • Ensure response times are adhered to wherever possible
  • E-mail job details to engineers daily
  • Price worksheets and invoice using SAGE account software – training can be provided
  • Copy and save Engineer work sheets into customer folders
  • Produce Maintenance renewal quotes and set up contracts
  • General day to day admin

Summary:

This role will be to assist in providing a service to our customers that is second to none. Providing both a speedy and effective response to all tasks, assisting our field based personnel in continuing our good service and expanding the business. You may be required to assist any section within the department as needs require. Each member will be responsible for the smooth running of the area in that they are working and will be monitored on both individual performance and teamwork. Whilst you will be expected to use your own initiative, you must report any problems to your Service Manager.

Previous Service Desk experience would be preferred

Must have at least 2 years recent experience of working in a fast paced office environment

Working Hours:

Monday to Friday 8.30am to 5.00pm. (30 minutes lunch break)

Salary:

Depending on experience

Benefits:

25 days holiday plus bank holidays

BUPA after 1 years full service

Free parking

5% absence bonus after 3 months

Small friendly office

Salary: £18,500.00-£20,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company pension
  • On-site parking
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

 

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