Resident Liaison Officer – Carlisle, Cumbria
Permanent @FBR Construction Recruitment posted 2 weeks ago in Building Contractors Shortlist Email JobJob Detail
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Job ID 8600
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Package £4.2k C/A, bonus, life ass, pension
Job Description
Resident Liaison Officer Required. A national Planned and Reactive Maintenance contractor are seeking a dedicated Resident Liaison Officer to join their Cumbria Branch. This full-time, permanent role offers the opportunity to work with a supportive, community-focused team where you will receive full support from their operational team.
Key Responsibilities:
- Communicate with customers, staff and clients.
- Deliver pre-work notifications and manage appointments.
- Handle customer complaints and issue resolution.
- Conduct customer surveys (door-to-door and phone).
- Assist with project administration and quality plans.
- Scheduling of works.
- Drive team to successfully deliver agreed KPI’s.
- Liaison with full team regarding reactive works.
- Support community projects as needed.
- Update client portal.
Requirements:
- 1+ year in a similar role.
- Excellent customer care, communication, and organisational skills.
- Proficient in MS Office (Excel/Word).
- Full UK driver’s license.
Benefits:
- Competitive salary – £24,000, + bonus opportunities.
- Car allowance of £4,165 and fuel card.
- 31 days holiday (incl. Bank Holidays) increasing with service.
- PPE provided.
- Cycle to Work scheme.
- Life Assurance and Pension contributions.
- Paid enhanced maternity/paternity leave.
- Employee Assistance Programme.
- Long service awards.
- Refer-a-Friend Bonus.
Apply Now:
If you are interested in this role, please contact Mark on 023 8033 2438 or 07795 451261 or send an updated CV to
