Someone with a background in complaints and aftercare would be ideal.

Duties –

Respond to all customer support messages and complaints via telephone or Web, promptly to enhance the customer service experience.

Accurately record and log interaction with customers and updates information and be able to retrieve this information to create reports for the relevant Department Heads.

Keeps all sensitive information and financial records private and confidential at all times.

Be willing and able to learn and take direction from the relevant Department Heads to properly apply company policy to customer solutions, ensuring best practice at all times.

Co-ordinate and manage the customer contact between the group and purchasers of properties from completion until end of warranty period.

Develop and maintain relationships with key internal and external customers, external agencies, and suppliers. Liaise with the Head of Quality & Customer Care to understand all necessary aspects and needs for operational development.

Provide to the Head of Quality & Customer Care, timely and accurate reporting as requested by him/her, either on a regular or ad hoc basis.

Oversee and monitor the Homeowner handover process by the Sales team, by ensuring that correct documentation and handover is conducted in a consistent manner.

Raise Purchase Orders for Street signage and refuge bins where necessary and ensure that in respect of refuge bins that these are present and available to customers upon possession.

Manage all complaints and issues handling in accordance with departmental guidelines, ensuring that the customer receives a first-class

All administration duties as required.

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,500.00 per year

Benefits:

• On-site parking
• Annual Profit Share Bonus

Monday – Friday 9am – 5pm

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)