Customer Care Operative – Southampton, Hampshire
Permanent @FBR Construction Recruitment posted 2 weeks ago in Trades and Labour Shortlist Email JobJob Detail
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Job ID 10111
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Package .
Job Description
Customer Care Operative Required. Are you a skilled multi-trade wanting to work with an award-winning regional housebuilder? My client is looking to recruit a Customer Care Operative to join their team covering Hampshire & West Sussex.
About the role:
As Customer Care Operative you will have your own fully expensed company vehicle to travel around our developments to:
- Carry out a range of remedial work for our customers who have moved into their new homes.
- Ensure that all work is to a high standard, delivering a great service to their customers.
- Be fully prepared for each job with the necessary tools, paint, supplies, etc so that work is carried out as efficiently as possible.
- Accurately record and access information on their customer care software.
- Complete all the necessary information on work completed and raise if any follow up is required.
- Maintain good communication with customers and their customer care team.
- Answer any customer questions regarding the work being carried out and be aware of when to escalate points to the team.
About you:
- Multi-trade background e.g. carpentry, tiling, painting and decorating, mastic, plastering, etc.
- Practical approach to resolving customer defects.
- Full UK driving licence and residing within easy reach of their developments across Hampshire & West Sussex.
- Customer focused and wanting to deliver a high standard of service to our customers.
- Great communication skills.
- Good at planning out work and what equipment/supplies, etc is needed in advance.
- Friendly and professional approach.
- Proactive problem solver, using your initiative to find solutions.
- Confident IT skills and ideal if you have previous use of customer care software.
On Offer:
- 25 days holiday per annum.
- Health Care.
- Company Pension scheme.
- Company van & Fuel Card.
- Company credit card.
- Bonus scheme.
- ipad / Laptop.
Apply Now:
If you are interested in this role, please contact Richard Barnes at FBR Recruitment for further information on 023 8033 2438.
