Administrative and Customer Care Assistant

Permanent FBR Construction Recruitment in Office Recruitment
  • Park Gate View on Map
  • Post Date: 23 May 2022
  • Salary: £22,000.00 - £25,000.00 / Annually
  • Applications 0
  • View(s) 132
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Job Detail

  • Experience RequiredUp to 1 year
  • PackagePension Free Parking Bonus
  • RolesContracts Administrator

Job Description

This is an exciting opportunity to join a fantastic company in their busy Construction team who are seeking to recruit a full-time Administrative and Customer Care Assistant. This role is based at their offices in Park Gate, Fareham, Hampshire.

The role:

Reporting to the Operations and Delivery Manager this is a very hands-on role, where you will undertake general administration duties to support the Construction and customer care departments with their administrative needs.

As a vital member of the Construction Team you will ensure that you align your role with departmental strategies and changing business dynamics or goals of the Group.

In addition, to develop relationships with key internal and external stakeholders to solicit feedback that delivers continuous improvement throughout the business.

Key responsibilities will include:

  • Provide general administration for the Construction and Customer Care Department and any other departments across the business.
  • Answer the telephone, screen and direct calls received by the department according to agreed standards including timeliness and accuracy.
  • Respond to all customer support messages and complaints via telephone or Web, promptly to enhance the customer service experience.
  • Accurately record and log interaction with customers and updates information and be able to retrieve this information to create reports for the relevant Department Heads.
  • Oversee and monitor the Homeowner handover process by the Sales team, by ensuring that correct documentation and handover is conducted in a consistent manner.
  • Manage diaries scheduling meetings and organising locations.
  • Develop and maintain relationships with key internal and external customers and external suppliers.
  • Manage all complaints and issues handling in accordance with departmental guidelines, ensuring that the customer receives a first-class service from the Group.
  • Support in the management of the Customer Care Operatives, maintaining their work diary, issuing job sheets for them to undertake investigations or remedial work.
  • Write letters and emails and deal with customer correspondence on behalf of the Group, in accordance with instructions, departmental guidelines and good customer care practice.
  • Create new files, update, and maintain a central departmental filing system including dead-filing old files.

Experience, Qualifications and Skills

  • Previous administration experience.
  • Understanding of a file management system.
  • Effective communication, presentation and listening skills.
  • Excellent attention to detail.
  • Works collaboratively with a diverse range of people.
  • Ability to problem solve and resolve issues effectively.
  • Works effectively to deadlines and competently works on multiple tasks simultaneously.
  • Drive effective collaborative relationships with colleagues in other departments.
  • Promote engagement and collaboration across own projects.
  • Proficient IT skills in particular Microsoft Word and Excel.

Job Type: Full-time, Permanent.

Hours: Monday to Friday 9am to 5pm, 30-minute lunch break

Job Types: Full-time, Permanent

Salary: £22,000.00-£25,000.00 per year

Additional pay:

  • Yearly bonus

Benefits:

  • Company pension
  • On-site parking

Schedule:

  • Holidays
  • Monday to Friday
  • No weekends

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